This Statement sets out the Dynamic Heating Pty Ltd privacy policy in respect of personal information which you may provide to Dynamic Heating Pty Ltd, and its subsidiaries. Dynamic Heating Pty Ltd recognises that your privacy is very important to you and we are committed to promoting confidence in the manner in which your personalinformation is handled by us. The statement that follows explains how Dynamic Heating Pty Ltd collects, uses,discloses and protects this information.

Dynamic Heating Pty Ltd is committed to supporting the National Principles for the Fair Handling of Personal Information established by the Australian Federal Privacy Commissioner and embodied in the Privacy Amendment (Public Sector) Act 2000. Our policy is both to support industry best practice and toensure that we comply with principles that form the basis of laws introduced to strengthen privacyprotection for consumers.We believe that in supporting industry best practice this statement will address any potential concerns you may have about how personal information you provide to us is stored, used and accessed.

Collection of Information
Dynamic Heating Pty Ltd receives and stores transaction information, information you enter on our web site or have provided to us in application, registration or administration processes.

Wherever it is lawful and practicable, Dynamic Heating Pty Ltd will endeavour to provide you with the option of not identifying yourself or not providing personal information when entering transactions with us. However, failure to provide the full and complete information we request may result in a limited ability on our part to offer or deliver complete services to you.

No personal information is collected when you browse our website anonymously. Anonymous browsing is when personally identifiable information is not required by an individual to gain access to our web site. In addition, personally identifiable information such as name, birth date and contact details (e-mail addresses) are only collected when you make an enquiry, place an order, book on a course or register to use our Member only section. All other information will be requested from you directly.

Information collected is kept for as long as it is needed to service your account and provide services and products requested by you. When your information is no longer needed for these purposes we will destroy or permanently render anonymous any information held about you.

Use and Disclosure of Information
Dynamic Heating Pty Ltd will not, without your consent, disclose personal information for any purpose (a Secondary purpose) other than for the main purpose (Primary purpose) of fulfilling our business commitments to you, except where:

• a. It is required or authorised by law or for purposes of law enforcement and matters directly related to law enforcement or the prevention of unlawful activity;

• b. The Secondary Purpose is related to the primary purpose (or directly related when sensitive information is involved) and there is a reasonable expectation that we would use or disclose the information in the circumstances;

• c. Marketforce reasonably believes it is necessary to prevent any serious and imminent threat to any person's life, health or safety or the public's health or safety. Marketforce will not otherwise disclose your personal information to any other party without your consent.
  
  

Storage and Security of Personal Information

Dynamic Heating Pty Ltd will use all reasonable endeavours to ensure that you provide personal information in a secure environment and when the information is no, longer needed it will be destroyed or permanently rendered anonymous.

Where indicated by a lock (on the browser window), we protect the security of your information during transmission by using software, which encrypts information, you input. In conjunction with our key suppliers and agents, we operate secure data networks protected by an industry standard firewall and password protection system. We also take care to ensure that we have security measures in place to protect against the loss, misuse, unauthorised access, alteration, modification or disclosure of your user data under our control.

The security of any information (including personal information) downloaded and stored on your PC\Server etc is the responsibility of the individual. The individual is also responsible for the correct configuration of the hardware and software he/she uses to access an Dynamic Heating ty Ltd web site, along with the physical security and maintenance of that equipment.

Not with standing the fact that we take all reasonable steps to protect your personal data including the use of encryption technology, we cannot guarantee the security of any data you disclose on-line. You can help us keep your personal information secure by ensuring that any password you use on our web site is kept strictly confidential, and by logging off when you have finished using a shared computer. Dynamic Heating Pty Ltd imposes strict rules on its employees who have access either to the databases that store your user information or to the servers that host our services and while we cannot guarantee that any unauthorised access, disclosure, loss, misuse or alteration to your data will not occur, we will take all reasonable steps to prevent such unfortunate occurrences.

You accept the inherent security implications of dealing on-line over the Internet and will not hold Dynamic Heating Pty Ltd or its agents or suppliers responsible for any breach of security.

Cookies

Dynamic Heating Pty Ltd may use cookies to personalise and simplify your access to and use of our web site. A cookie is a small data file that is downloaded from our web site and stored in a text file on your hard drive. The information is made up of a string of letters and numbers which uniquely identifies your computer and any user name or password that you may have already registered on our web site. This information is used to authenticate or identify whether you are registered on our web site, without requiring you to re-enter details each time you log on to our web site. Dynamic Heating Pty Ltd Cookies cannot be used to obtain any other information on you or on your hard drive unless you have already provided such information.

Cookies may also be used to "track" or "follow" your movement through our web site. This will be used to determine which areas of our web site are the most popular so that we can improve user's access to relevant information on our services and make your on-line experience more informative and worthwhile. In particular, Dynamic Heating Pty Ltd Cookies may collect information such as the server your computer is logged onto, the browser type you are using, the time and date of your visit together with the particular pages you are accessing.

If at any time you do not wish to accept Cookies or wish to delete existing Cookies, you may manually configure your browser to refuse Cookies or you may manually delete existing Cookies from your hard drive (Each browser is different, so check the "Help" menu of your browser to learn how to change your Cookie preferences.)

If you reject all Cookies, you will not be able to use areas of the Dynamic Heating Pty Ltd web site that require you to "sign in," and you may not be able to take full advantage of all offerings. However, many areas within the Dynamic Heating Pty Ltd web site do not require that you accept Cookies.

Trans-border Data Flows

Accessing and Changing Your Personal Information
Marketforce attempts to ensure that all personal information collected and stored in its database
systems is correct and accurate. You may at any time request access to the information we have
collected from you and obtain a more in depth explanation about how the information is used by
contacting us through Contact Us section of the web site, by e-mailing us at This email address is being protected from spam bots, you need Javascript enabled to view it or by contacting us on 08 9488 9488.

If at any time you wish to change personal information that is incorrect or wish to have your personal information deleted, please contact us using the details below. If you're a Member you can correct your details by entering the Update Your Details section of the web site. If you are not a member you can send your request through our Contact Us section of the web site. Unless personal information is required for administrative or legal reasons we will take all reasonable steps to meet such requests at the earliest possible opportunity.

You also have the right to request access to your personal information at any time. All our staff will be able to assist you with such a request and this information will be forwarded to you within 5 working days. 

For any privacy issues or concerns, contact;
Group Managing Director
Marketforce
1314 Hay Street
West Perth WA 6005
Ph : 08 9488 9488
Fax : 08 9488 9444

Complaints Resolution

If at any time you wish to lodge a complaint in respect of the handling, use or disclosure of your personal information by Marketforce, please lodge the details of your complaint in writing to the address will endeavour to investigate and advise you of the outcome of a complaint within 21 days of receipt of such complaint.

Direct Marketing
Subject to obtaining your prior consent, Marketforce may use your personal information for the purpose of providing you with special offers you may find of interest, important changes to the functionality or content of our web site, or information on new products or services to be offered by Marketforce or our business partners. If you do not wish to receive this form of communication, please contact our office and we will make the change to our records. We will not charge you for giving effect to such a request and will take all reasonable steps to meet your request at the earliest possible opportunity.

Liability Disclosure

Further Information on Privacy